At lilo, we care about more than just great shapewear – we care about you. Whether you’re curious about sizing, shipping, or simply want advice on finding your perfect fit, our team is always ready to assist.
Your questions matter, and we’re here to make your experience smooth and enjoyable. Reach out anytime – support is just one message away.
✨ Tip: Many answers can also be found in our FAQ section below, so you might want to check it out first!
Contact Us
Please use the contact form below for any questions or feedback about lilo. Our team is always happy to assist, and we look forward to connecting with you soon.
Take a look at our FAQ first
I entered the wrong shipping address. What should I do?
Please email us as soon as possible with your full name, order number, and updated address at liloofficial.info@gmail.com. We’ll make sure to update the details before your package is shipped.
How will I know when my order has been shipped?
Once your order is processed and dispatched, you’ll automatically receive a shipping confirmation email. If you don’t see it, please check your spam folder or Gmail “Promotions” tab. Processing usually takes 1–4 business days. If you still haven’t received confirmation, reach out with your order number and we’ll assist.
When should I expect my delivery?
Our standard delivery timeframe is 5–12 business days. Please note that weekends, holidays, and unforeseen delays can sometimes affect this schedule.
I ordered the wrong size or color, Can I change it?
Yes! Simply contact us with your order number, full name, and the size/color you’d like instead at liloofficial.info@gmail.com. If your order has already shipped, you’ll need to wait until it arrives before we can assist with adjustments.
How can I track my order?
As soon as your package is shipped, you’ll get an email with a tracking link. If you don’t see it, be sure to check your spam folder. For further help, send us your order number at liloofficial.info@gmail.com.
Free Shipping
Enjoy free worldwide shipping and returns, with customs and duties taxes included.
Free Returns
Free returns within 15 days, please make sure the itemsare in undamaged condition.
Support Online
We support customers 24/7, send questions we willsolve for you immediately.
